Read 3 Seconds: The Power of Thinking Twice by Les Parrott III Free Online
Book Title: 3 Seconds: The Power of Thinking Twice|
The author of the book: Les Parrott III
Edition: Zondervan Publishing Company
Date of issue: June 1st 2007
Format files: PDF
The size of the: 569 KB
City - Country: No data
Loaded: 1038 times
Reader ratings: 3.7
ISBN 13: 9780310277385
Read full description of the books:
The topics were interesting and valid, but also sort of cliche and regurgitated.
My question for all of the customer service and better managment books is: why is everything up to only those providing customer service? Why do people expect good customer service if they were not good customers? It is setting up the world for more and more rudeness, shortness and disingenuous relationships. I totally understand the need for good customer service and try to provide it at all times even with bad customers, but bending over backwards to satisfy someone that I have a good relationship with is much easier and less grating than doing the same for someone who treats me as nothing more than a means to an end. This unilateral, "my needs are more importnant" attitude is even demonstrated by the author, although I know he was trying to get across a point and may have shortened the story. He was assigned to bring chairs to a party for a friend and forgot to do so, when his friend confronted him and said "that figures" the author got upset and concerned for the way he was treated. It later came out that the friend was just having a bad day and said that because everything else had gone wrong so why not have no chairs too. What the left out, or didn't do in real life, was to take his own advice! You forgot the chairs, take 3 seconds to "own" the fact that the failure was yours and stop thinking about the hosts reaction and "do" something to remedy your mistake. Instead of, I'm sorry I forgot, your the react should have been...I'm sorry I forgot, let me go back and get them or call Billy who isn't here yet because I know he has chairs too. As a guest to the party you are essentially the party's customer, but that doesn't relieve you of all of the responsibility in the relationship. Someone should write the book on being a good customer, if this book already exists please let me know.
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Read information about the author#1 New York Times best-selling authors, Les and Leslie. A husband-and-wife team who not only share the same name, but the same passion for helping others build healthy relationships. In 1991, the Parrotts founded the Center for Relationship Development on the campus of Seattle Pacific University - a groundbreaking program dedicated to teaching the basics of good relationships.
Married in 1984, the Parrotts bring real-life examples to their speaking platform. Their professional training - Leslie as a marriage and family therapist, and Les as a clinical psychologist - ensures a presentation that is grounded, insightful and cutting-edge.
The Parrotts are New York Times #1 Best Selling Authors. Their books include the award-winning Saving Your Marriage Before It Starts, Love Talk, Real Relationships, The Parent You Want to Be, The Hour That Matters Most and Crazy Good Sex.
Each year Les and Leslie speak in over 40 cities. Their audiences include a wide array of venues, from churches to Fortune 500 company board rooms. Their books have sold over two million copies in more than two dozen languages.
The Parrotts have been guests on many national TV and radio programs such as CNN, Good Morning America, CBS This Morning, The View with Barbara Walters, NBC Nightly News, and Oprah. Their work has been featured in USA Today and The New York Times.
Visit their website for lots of free resources at www.LesandLeslie.com
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